Frequently Asked Questions

Pick up and Delivery

Natural Stone

Synthetic Grass

Precast Concrete

Landscape Accessories

Masonry

Sealers & Cleaners

Outdoor Porcelain

Pick up and Delivery

Can I request a date or time of delivery?

Deliveries are scheduled Monday to Friday 7:00am – 4:30pm - with the exception of holiday closures. We cannot specify the exact time of delivery. Your postal code determines your position on the driver's route, for this reason, specific timeframes cannot be requested.

I have leftover materials from a project that I cannot transport myself, what do I do?

We offer site pick ups at Cohen and Cohen Natural Stone. Our driver will go back to the original address and pick up excess materials or empty pallets. Site pick ups get charged the same fee as your delivery. Our sales team will gladly schedule a pick up for you via phone (613)225-9112 or by email ns@cohenandcohen.com. Due to truck availability we will schedule your pick up on our terms.

Please see our site pick up policy HERE.

Pick up and Delivery

Can I request a date or time of delivery?

I have leftover materials from a project that I cannot transport myself, what do I do?

Natural Stone

Should I seal my natural stone?

Sealing natural stone can have many benefits, but it depends on the type of stone and the intended use. In general, sealing can help protect the stone from staining, scratching, and damage from liquids and chemicals. It can also enhance the natural color and pattern of the stone.

However, some stones, such as granite and some marbles, are naturally dense and less porous, and may not require sealing. Additionally, some stones, such as limestone and sandstone, are more porous and may benefit from regular sealing to prevent staining.

It's always best to consult a professional or do research on the specific type of stone you have and the intended use to determine if sealing is necessary. If you do decide to seal your natural stone, it's important to use a sealant specifically formulated for the type of stone you have, and to follow the manufacturer's instructions carefully.

What if there are rust marks on my stones?

Iron when exposed to air and water will result in rust stains. In lighter shades, naturally occurring rust marks could be more prominent. Rusting is a natural phenomenon that varies depending on the surrounding environment. Natural rust marks will appear as small lines or tiny spots with the possibility of disappearing over time. There is virtually no cure for these kinds of smaller rust marks. However, larger areas that show rust could be due to foreign droppings or immigrated minerals or salts from the subsoil or foundation.

For superficial rust stains Banas Stones® has a Rust Remover which is available for purchase online or in store, and can be used to treat them safely.
Natural Stone Rust Remover - Islington Nurseries Stone Yard

Natural Stone Rust Remover - Islington Nurseries Stone Yard

What is the warranty on Banas Stones® natural stone product?

What are the benefits for using natural stone?

Natural stone is held in high regard as a premier building material because it reflects unique character, stability, and durability. Variations in natural stone’s broad range of colour, pattern, and texture are visually interesting and impossible to replicate. Also, because it comes from the earth, from eco-friendly compositions, it is a natural choice.

Synthetic Grass

What are the benefits of using synthetic grass?

Synthetic grass, also known as artificial turf, offers several benefits over natural grass. Here are some of the key advantages of synthetic grass:

Low maintenance: Synthetic grass requires very little maintenance, as it does not need to be watered, mowed, or fertilized. This can save time, money, and effort for homeowners, business owners, and municipalities.
Durability: Synthetic grass is designed to be durable and long-lasting, even in areas with heavy foot traffic or exposure to the elements. It is resistant to wear, tear, and fading, and comes with a warranty.
Water conservation: Synthetic grass does not require watering, making it an ideal choice to conserve water and reduce water bills.
No mowing or lawn maintenance: Synthetic grass eliminates the need for regular lawn maintenance such as mowing, edging, and fertilizing, freeing up time and reducing emissions from lawn care equipment.
All-weather performance: Synthetic grass can be used in all weather conditions, as it does not become muddy or brown during drought conditions or heavy rain. It also remains cool to the touch, even on hot days.
Versatility: Synthetic grass can be used in a variety of applications, including residential and commercial landscaping, sports fields, playgrounds, and more. It is also a great option for areas that are difficult to grow natural grass, such as steep slopes or shady areas.
Improved aesthetics: Synthetic grass can offer a lush, green look all year round, without the need for maintenance. It can also be customized to fit the specific aesthetic needs of a project, such as color, texture, and blade height.
Pet-friendly: Synthetic grass can be a great option for pet owners, as it is easy to clean and maintain, and is resistant to damage from pet urine and feces.

Overall, synthetic grass can provide many benefits, making it a popular choice for landscaping and other applications where low maintenance and a consistently beautiful appearance are important.

What do I need for my synthetic grass project?

Here is what you need for your job:

Determine turf size: Turf is sold ONLY in 15 foot widths by desired length - up to a full roll.
Infill sand: Use 1 pound to 1.5 pounds per square foot. Use Zeolite for projects with animals, parks, kids or daycare.
Nails: Use a 10" spike every foot on high traffic areas. Use a 10" spike every 2 feet where fences, walls, houses, or sheds are located.
Seaming tape: If you need to joint up two pieces of synthetic grass we highly recommend the purchase of seam tape. Rolls are 328 linear feet or you can purchase by the foot in store.
Turf adhesive: Used to adhere seam tape to grass. Sold in two sizes: 1 gallon covers 55-60 square feet, 5 gallons cover 300 square feet.

To see a full installation guide for synthetic grass, press HERE

Precast Concrete

What concrete brands do you carry?

At Cohen and Cohen Natural Stone we carry Unilock, Best Way Stone, and Brooklin Concrete.

Unilock's 2015 Product Lineup - Lane's Landscaping Supply

Landscape Accessories

What is polymeric sand? Do you really need it?

Polymeric sand is a fine sand that is combined with additives that form a binding agent when exposed to water. It is a material used to fill paver joints, the empty joints found between each paver, tile, or natural stone. It can be referred to as jointing sand, paver sand or hardscape sand. It is a crucial step in your project because it increases the durability of the entire surface of the landscaped area. It also is more resistant to erosion than conventional jointing products. Polymeric sand significantly increases the life expectancy of any project.

What type of outdoor lighting is the best for my outdoor project?

The best kind of outdoor lighting for your landscape will depend on your personal preferences and the style of your landscape.

In-lite is a brand that specializes in outdoor lighting solutions. They offer a range of products, including LED lights, and lighting systems for various outdoor spaces, such as gardens, patios, and walkways. In-lite prides themselves on offering high-quality lighting products that are energy-efficient and durable. They also offer a variety of styles and designs to suit different preferences and landscape styles. Their products are designed to provide efficient and effective lighting while also adding a decorative touch to your outdoor space. If you are interested in incorporating in-lite products into your landscape, you can consult our sales team or with a landscape professional/lighting specialist to ensure that you choose the right products for your needs.

View the book of in-lite, HERE

Masonry

What is the difference between brick and concrete masonry?

Brick masonry and concrete masonry are two of the most common types of masonry construction. While both materials are used to construct walls, there are several key differences between them.

Materials: Brick masonry is made from clay that has been molded and fired in a kiln, while concrete masonry is made from a mixture of Portland cement, sand, and aggregate (such as gravel or crushed stone).
Strength: Concrete masonry is typically stronger more durable than brick masonry, making it well suited for load-bearing walls and other heavy construction applications. However, brick masonry has its own advantages, such as its natural insulation properties and its ability to regulate interior temperatures.

Aesthetics: Brick masonry has a classic, warm, and natural appearance, and can be found in a wide range of colors and textures. Concrete masonry, on the other hand, has a more industrial and modern look, and can be molded into a variety of shapes and sizes.
Cost: Brick masonry tends to be more expensive than concrete masonry due to the higher cost of production and the need for skilled labor to lay the bricks. However, the cost of both materials can vary widely depending on the region and the specific project requirements.
Maintenance: Brick masonry is more porous than concrete masonry and therefore requires more frequent cleaning and maintenance to prevent staining and other types of damage. Concrete masonry is more resistant to moisture and staining, but can be prone to cracking over time.

In conclusion, the choice between brick and concrete masonry will largely depend on the specific requirements of the project, such as strength, aesthetics, cost, and maintenance needs.

How do I maintain and clean my masonry walls?

Maintaining and cleaning masonry walls is important to keep them looking their best and to protect them from damage over time. Here are some tips for maintaining and cleaning masonry walls:

Regular sweeping or brushing: Regularly sweep or brush the surface of the masonry walls to remove dirt and debris. This will help to prevent dirt from getting ground into the pores of the masonry and causing staining.
Hosing down: Hosing down the masonry walls with water can help to remove dirt and grime. Make sure to use a gentle spray so as not to damage the surface of the masonry.
Power washing: For more stubborn dirt and grime, power washing can be an effective method of cleaning. Make sure to use a low-pressure setting to avoid damaging the masonry.
Cleaning with soap and water: For light cleaning, a mixture of soap and water can be used. Avoid using acidic or abrasive cleaning agents as they can damage the masonry.
Sealing: Sealing the masonry can help to protect it from stains and damage caused by water, weather, and other environmental factors. Have the masonry sealed by a professional mason or contractor.
Repairing cracks and holes: Regularly inspect the masonry for cracks and holes and have them repaired as soon as possible to prevent further damage.
Avoiding harsh chemicals: Avoid using harsh chemicals such as paint stripper, thinners, and other chemicals that can cause damage to the masonry. If you need to remove paint from masonry, use a paint stripper specifically designed for masonry.

Remember, proper maintenance and cleaning can help to extend the life of your masonry walls and keep them looking their best for years to come.

What manmade masonry companies are you dealers for?

At Cohen and Cohen Natural Stone we supply a few concrete masonry brands, for both interior or exterior, to deliver various colour and style options to our clients.

For Full Bed Concrete Masonry:
NG Stone | Manufactured Stone

For Thin Veneer Concrete Masonry:

Sealers & Cleaners

What is efflorescence?

Efflorescence is a white powdery substance that can form on the surface of materials such as concrete, brick, and natural stone. It is caused by the migration of salts to the surface of the material, where they crystallize and form the powdery deposit. Efflorescence can occur when moisture penetrates the surface of the material and dissolves salts that are present in the material or in the surrounding soil. The moisture then evaporates, leaving the salts behind. Efflorescence is not harmful to the structure of the material, but it can detract from its appearance. To remove efflorescence, the source of the moisture must be addressed and the surface must be cleaned.

What is efflorescence in brick pavers?

How to control and remove efflorescence?

Download the following link HERE, for guidelines on how to control and remove efflorescence on your pavers.

Outdoor Porcelain

What kind of salt is suitable to use on my outdoor porcelain to remove ice and snow?

There are various ice melts on the market. Finding which one to use on your porcelain tile can help protect and prolong the lifespan. Please always test these products on a side area of your project first or on a spare tile. We do not take responsibility for damages caused to the tile that may be caused by incorrect product selection or application.

Acetate: Acetates are available in three varieties. These include potassium acetate, calcium magnesium acetate, and sodium acetate. When compared to a chloride-based ice melt, acetate is entirely natural. Likewise, it breaks down in the atmosphere. It may be an expensive option. This ice melt does not work at very low temperatures but thrives at a temperature above 20F/-6.7C.
Sodium Chloride or Rock Salt: This kind of de-icer is the most popular and economical option. It works well at temperatures above 15F/-9.4C. However, it can damage your flooring if you do not remove the salt residue or are adequately protected. Hiring a professional is recommended when using rock salt. This can help prevent costly repairs or permanent damage to your tile
Potassium Chloride: Potassium chloride can be purchased as a fertilizer. The mild de-icer only works at 25F/-3.9C temperatures and above. This kind is not quite as effective as the others. Most people use it for getting rid of snow and ice, because the impact on the environment is low. Also, it is more forgiving on stone surfaces and is biodegradable.
Magnesium Chloride: The lower toxicity of magnesium chloride makes it a bit more acceptable for hard surfaces. It can melt snow and ice at temperatures as low as 0F. So, despite the cost, it's gaining in popularity. It can be purchased in liquid, pellet, or flake form.
Calcium Chloride: The ice melt is available in liquid, flake, and pellet forms. Calcium chloride is quite expensive, and its toxicity level is the highest. It creates a lot of mess if you track it inside your home. Hence, it is not the best choice for your porcelain floors. Like the de-icers above, it will not work at very low temperatures but works well at 20F/-6.7C and higher.

Do you need to seal outdoor porcealin?

Outdoor porcelain tiles do not need sealing. These tiles present a wide array of benefits. On top of that list is being imporous or low porosity. Like ceramic, porcelain paving is fired in a kiln. However, it is fired at a considerably higher temperature, making it exceptionally dense. As the porcelain vitrifies, it becomes incredibly tough with very low porosity.

The imporous characteristic of outdoor porcelain means moisture will not be able to penetrate it easily. Moreover, this quality also allows the tile to be slip, fade, and stain resistant. Thanks to technological advancements, porcelain's aesthetics, durability, and quality, has gone through drastic improvement. Modern processes have made sealing on virtually every porcelain tile out there unnecessary. Almost all outdoor porcelain available today are glazed, meaning their porosity rate is less than 0.5% and do not need to be sealed.

What are the benefits of outdoor porcelain?

Resistant to heavy loads
Stain resistant
Abrasion resistant
Thermal shock resistant
Frost resistant
Fireproof
Colour resistance to light
Resistant to colours
Drive-over options
Rectified with bevel
Anti-slip
Low water absorption
No treament or sealing required
Easy to clean

Can I request a date or time of delivery?

I have leftover materials from a project that I cannot transport myself, what do I do?

Should I seal my natural stone?

What if there are rust marks on my stones?

What is the warranty on Banas Stones® natural stone product?

What are the benefits for using natural stone?

What are the benefits of using synthetic grass?

Synthetic grass, also known as artificial turf, offers several benefits over natural grass. Here are some of the key advantages of synthetic grass:

Low maintenance: Synthetic grass requires very little maintenance, as it does not need to be watered, mowed, or fertilized. This can save time, money, and effort for homeowners, business owners, and municipalities.
Durability: Synthetic grass is designed to be durable and long-lasting, even in areas with heavy foot traffic or exposure to the elements. It is resistant to wear, tear, and fading, and comes with a warranty.
Water conservation: Synthetic grass does not require watering, making it an ideal choice to conserve water and reduce water bills.
No mowing or lawn maintenance: Synthetic grass eliminates the need for regular lawn maintenance such as mowing, edging, and fertilizing, freeing up time and reducing emissions from lawn care equipment.
All-weather performance: Synthetic grass can be used in all weather conditions, as it does not become muddy or brown during drought conditions or heavy rain. It also remains cool to the touch, even on hot days.
Versatility: Synthetic grass can be used in a variety of applications, including residential and commercial landscaping, sports fields, playgrounds, and more. It is also a great option for areas that are difficult to grow natural grass, such as steep slopes or shady areas.
Improved aesthetics: Synthetic grass can offer a lush, green look all year round, without the need for maintenance. It can also be customized to fit the specific aesthetic needs of a project, such as color, texture, and blade height.
Pet-friendly: Synthetic grass can be a great option for pet owners, as it is easy to clean and maintain, and is resistant to damage from pet urine and feces.

Overall, synthetic grass can provide many benefits, making it a popular choice for landscaping and other applications where low maintenance and a consistently beautiful appearance are important.

What do I need for my synthetic grass project?

Here is what you need for your job:

Determine turf size: Turf is sold ONLY in 15 foot widths by desired length - up to a full roll.
Infill sand: Use 1 pound to 1.5 pounds per square foot. Use Zeolite for projects with animals, parks, kids or daycare.
Nails: Use a 10" spike every foot on high traffic areas. Use a 10" spike every 2 feet where fences, walls, houses, or sheds are located.
Seaming tape: If you need to joint up two pieces of synthetic grass we highly recommend the purchase of seam tape. Rolls are 328 linear feet or you can purchase by the foot in store.
Turf adhesive: Used to adhere seam tape to grass. Sold in two sizes: 1 gallon covers 55-60 square feet, 5 gallons cover 300 square feet.

To see a full installation guide for synthetic grass, press HERE

What concrete brands do you carry?

At Cohen and Cohen Natural Stone we carry Unilock, Best Way Stone, and Brooklin Concrete.

What is polymeric sand? Do you really need it?

What type of outdoor lighting is the best for my outdoor project?

What is the difference between brick and concrete masonry?

Brick masonry and concrete masonry are two of the most common types of masonry construction. While both materials are used to construct walls, there are several key differences between them.

Materials: Brick masonry is made from clay that has been molded and fired in a kiln, while concrete masonry is made from a mixture of Portland cement, sand, and aggregate (such as gravel or crushed stone).
Strength: Concrete masonry is typically stronger more durable than brick masonry, making it well suited for load-bearing walls and other heavy construction applications. However, brick masonry has its own advantages, such as its natural insulation properties and its ability to regulate interior temperatures.

Aesthetics: Brick masonry has a classic, warm, and natural appearance, and can be found in a wide range of colors and textures. Concrete masonry, on the other hand, has a more industrial and modern look, and can be molded into a variety of shapes and sizes.
Cost: Brick masonry tends to be more expensive than concrete masonry due to the higher cost of production and the need for skilled labor to lay the bricks. However, the cost of both materials can vary widely depending on the region and the specific project requirements.
Maintenance: Brick masonry is more porous than concrete masonry and therefore requires more frequent cleaning and maintenance to prevent staining and other types of damage. Concrete masonry is more resistant to moisture and staining, but can be prone to cracking over time.

In conclusion, the choice between brick and concrete masonry will largely depend on the specific requirements of the project, such as strength, aesthetics, cost, and maintenance needs.

How do I maintain and clean my masonry walls?

Maintaining and cleaning masonry walls is important to keep them looking their best and to protect them from damage over time. Here are some tips for maintaining and cleaning masonry walls:

Regular sweeping or brushing: Regularly sweep or brush the surface of the masonry walls to remove dirt and debris. This will help to prevent dirt from getting ground into the pores of the masonry and causing staining.
Hosing down: Hosing down the masonry walls with water can help to remove dirt and grime. Make sure to use a gentle spray so as not to damage the surface of the masonry.
Power washing: For more stubborn dirt and grime, power washing can be an effective method of cleaning. Make sure to use a low-pressure setting to avoid damaging the masonry.
Cleaning with soap and water: For light cleaning, a mixture of soap and water can be used. Avoid using acidic or abrasive cleaning agents as they can damage the masonry.
Sealing: Sealing the masonry can help to protect it from stains and damage caused by water, weather, and other environmental factors. Have the masonry sealed by a professional mason or contractor.
Repairing cracks and holes: Regularly inspect the masonry for cracks and holes and have them repaired as soon as possible to prevent further damage.
Avoiding harsh chemicals: Avoid using harsh chemicals such as paint stripper, thinners, and other chemicals that can cause damage to the masonry. If you need to remove paint from masonry, use a paint stripper specifically designed for masonry.

Remember, proper maintenance and cleaning can help to extend the life of your masonry walls and keep them looking their best for years to come.

What manmade masonry companies are you dealers for?

At Cohen and Cohen Natural Stone we supply a few concrete masonry brands, for both interior or exterior, to deliver various colour and style options to our clients.

For Full Bed Concrete Masonry:

For Thin Veneer Concrete Masonry:

What is efflorescence?

How to control and remove efflorescence?

Download the following link HERE, for guidelines on how to control and remove efflorescence on your pavers.

What kind of salt is suitable to use on my outdoor porcelain to remove ice and snow?

Acetate: Acetates are available in three varieties. These include potassium acetate, calcium magnesium acetate, and sodium acetate. When compared to a chloride-based ice melt, acetate is entirely natural. Likewise, it breaks down in the atmosphere. It may be an expensive option. This ice melt does not work at very low temperatures but thrives at a temperature above 20F/-6.7C.
Sodium Chloride or Rock Salt: This kind of de-icer is the most popular and economical option. It works well at temperatures above 15F/-9.4C. However, it can damage your flooring if you do not remove the salt residue or are adequately protected. Hiring a professional is recommended when using rock salt. This can help prevent costly repairs or permanent damage to your tile
Potassium Chloride: Potassium chloride can be purchased as a fertilizer. The mild de-icer only works at 25F/-3.9C temperatures and above. This kind is not quite as effective as the others. Most people use it for getting rid of snow and ice, because the impact on the environment is low. Also, it is more forgiving on stone surfaces and is biodegradable.
Magnesium Chloride: The lower toxicity of magnesium chloride makes it a bit more acceptable for hard surfaces. It can melt snow and ice at temperatures as low as 0F. So, despite the cost, it's gaining in popularity. It can be purchased in liquid, pellet, or flake form.
Calcium Chloride: The ice melt is available in liquid, flake, and pellet forms. Calcium chloride is quite expensive, and its toxicity level is the highest. It creates a lot of mess if you track it inside your home. Hence, it is not the best choice for your porcelain floors. Like the de-icers above, it will not work at very low temperatures but works well at 20F/-6.7C and higher.

Do you need to seal outdoor porcealin?

What are the benefits of outdoor porcelain?

Resistant to heavy loads
Stain resistant
Abrasion resistant
Thermal shock resistant
Frost resistant
Fireproof
Colour resistance to light
Resistant to colours
Drive-over options
Rectified with bevel
Anti-slip
Low water absorption
No treament or sealing required
Easy to clean

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