- Any damages or claims past the curb line is not the responsibility of Cohen and Cohen Natural Stone.
- For all deliveries that exceed 60 minutes of driving time (from the business to the client’s home, back to the business) delivery rates are then determined by the delivery address' distance from the store.
- Deliveries are scheduled between Monday to Friday, 7:00am – 4:30pm - with the exception of holiday closures. We cannot specify the exact time of delivery. Your postal code determines your position on the driver's route, for this reason, specific timeframes cannot be requested.
- We deliver to addresses within Ontario only. Inquire with staff about third party couriers that deliver to Quebec.
- Deliveries must be cancelled at least 24 hours in advance. Failure to do this may result in penalty fees.
- The driver will place items along curb side, unless specific placement instructions are left with sales staff at time of purchase.
- Due to unforeseen circumstances with truck repairs, weather, or traffic, Cohen and Cohen Natural Stone has the right to move or change the date of delivery. Client will be informed if changes occur.
- We do not offer delivery during winter months.