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  • Returns are accepted at the discretion of Cohen and Cohen Natural Stone.
  • All returns are subject to a 25% restocking fee (some exclusions may apply).
  • All returns are subject to a 15% cleaning fee for materials returned full of mud, dust, dirt and requires to be washed.
  • Material must be returned in it's original format it was sold (ex. sold as pair of left and right corners, must be returned as such)
  • We do not accept back ANY damaged products (chipped, scratched or broken).
  • Claims for damaged product must be made before product is installed and within 48 hours of receipt of product. Please immediately take photos and notify by email to so that we can find a suitable solution in a timely manner for you.
  • Absolutely NO returns or exchanges are accepted for custom/special orders, barrels or natural stone product.
  • Wooden pallets (Unilock, Best Way Stone and Brooklin) are $45 when purchased and only $40 will be credited back to purchaser (due to $5 non-refundable consumable fee from our suppliers).
  • Refundable wooden pallets will NOT receive credit if the following …

    • Damaged with 3 or more split board or cut boards
    • Damaged with 3 or more broken ends on boards
    • More than 1 runner missing or damaged
    • Missing 3 boards or 3 boards with saw cuts


All pick-ups are scheduled on our terms and depend on truck availability.

  • Pick ups are accepted at the discretion of Cohen and Cohen Natural Stone and driver.
  • All pick ups are charged the same rate as delivery.
  • To verify condition of material being picked up, we will require a photo of said material sent to before moving forward.
  • Any damages to client’s site past the curb line is not the responsibility of Cohen and Cohen Natural Stone.

All material picked up must be:

  • Piled neatly and safely onto skids.
  • Accessible for our driver with 9 ft wide clearance (No cars, piles of dirt, etc. in the way).