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Returns

RETURN POLICY

  • Returns are accepted at the discretion of Cohen and Cohen Natural Stone.
  • All returns are subject to a 25% restocking fee (some exclusions may apply).
  • All returns are subject to a 15% cleaning fee for materials returned full of mud, dust, dirt and requires to be washed.
  • Material must be returned in it's original format it was sold (ex. sold as pair of left and right corners, must be returned as such)
  • We do not accept back ANY damaged products (chipped, scratched or broken).
  • Claims for damaged product must be made before product is installed and within 48 hours of receipt of product. Please immediately take photos and notify by email to ns@cohenandcohen.com so that we can find a suitable solution in a timely manner for you.
  • Absolutely NO returns or exchanges are accepted for custom/special orders, barrels or natural stone product.
  • Refundable wooden pallets with missing, broken, cut and/or damaged boards will not be credited.
  • Wooden pallets (Unilock, Best Way Stone and Brooklin) are $45 when purchased and only $40 will be credited back to purchaser (due to $5 non-refundable consumable fee from our suppliers).

SITE PICK-UP POLICY

All pick-ups are scheduled on our terms and depend on truck availability.

  • Pick ups are accepted at the discretion of Cohen and Cohen Natural Stone and driver.
  • All pick ups are charged the same rate as delivery.
  • To verify condition of material being picked up, we will require a photo of said material sent to ns@cohenandcohen.com before moving forward.
  • Any damages to client’s site past the curb line is not the responsibility of Cohen and Cohen Natural Stone.

All material picked up must be:

  • Piled neatly and safely onto skids.
  • Accessible for our driver with 9 ft wide clearance (No cars, piles of dirt, etc. in the way).