- Returns are accepted at the discretion of Cohen and Cohen Natural Stone.
- All returns are subject to a 25% restocking fee (some exclusions may apply).
- All returns are subject to a 15% cleaning fee for materials returned full of mud, dust, dirt and requires to be washed.
- Material must be returned in it's original format it was sold (ex. sold as pair of left and right corners, must be returned as such)
- We do not accept back ANY damaged products (chipped, scratched or broken).
- Claims for damaged product must be made before product is installed and within 48 hours of receipt of product. Please immediately take photos and notify by email to firstname.lastname@example.org so that we can find a suitable solution in a timely manner for you.
- Absolutely NO returns or exchanges are accepted for custom/special orders, barrels or natural stone product.
- Wooden pallets (Unilock, Best Way Stone and Brooklin) are $45 when purchased and only $40 will be credited back to purchaser (due to $5 non-refundable consumable fee from our suppliers).
Refundable wooden pallets will NOT receive credit if the following …
- Damaged with 3 or more split board or cut boards
- Damaged with 3 or more broken ends on boards
- More than 1 runner missing or damaged
- Missing 3 boards or 3 boards with saw cuts
SITE PICK-UP POLICY
All pick-ups are scheduled on our terms and depend on truck availability.
- Pick ups are accepted at the discretion of Cohen and Cohen Natural Stone and driver.
- All pick ups are charged the same rate as delivery.
- To verify condition of material being picked up, we will require a photo of said material sent to email@example.com before moving forward.
- Any damages to client’s site past the curb line is not the responsibility of Cohen and Cohen Natural Stone.
All material picked up must be:
- Piled neatly and safely onto skids.
- Accessible for our driver with 9 ft wide clearance (No cars, piles of dirt, etc. in the way).